As we, two older women, approached the United Airlines ticketing counter to check our bags and get our boarding passes, I was initially disoriented. Instead of the long lines I’m accustomed to, I saw only a handful of people, and I didn’t see any ticketing agents behind the counters. Had we come to the right place? Had I misread or failed to see the signs for ticketing as we walked from where we had dropped off our rental car?
I approached the automated kiosk and fumbled to get the piece of paper out of my purse that had the confirmation code to access my reservation. But as I did so, an airline staffer must have seen or sensed our confusion. Or maybe he was trained to spot old people who are technology-hesitant, who take too long to answer all the questions on the screen and thus slow down the whole system. He quickly pushed all the right buttons on the kiosk, efficiently wrapped our tags around the suitcases and took them to the conveyor belt, handed us the printed boarding passes and sent us on our way.Continue reading “Traveling With Technology”